Do you have a printed catalog to mail?We do not publish a printed catalog. Each product page does have a button toward the top right for “Print Catalog”. Pressing this will allow you to print the products on this page. We find that this system saves the company thousands of dollars and allows customers to print what they need, saving landfills of wasted paper.
Do you offer samples?We do not offer samples. In the past we have tried different systems for sampling and found that it was not cost effective to continue to offer them. Most of our products offer a single piece or a small size for sampling.
In the case of fragrance, we strongly encourage you to test the fragrance in a product and not just sniff the scent out of the bottle. It is always amazing how an aroma will change when exposed to heat and base ingredients. Our fragrances are formulated to smell best when put into products. Often they will smell strong and pungent right out of the bottle because they have such a high concentrated ingredient level.
Are your products tested on animals?We do not test on animals.
Are your products vegan friendly?Some products meet the vegan friendly definition and some do not. For example, our goats milk soap base and goats milk powder comes from a goat which automatically excludes them from the vegan friendly definition. Unless the formula is proprietary, all of our ingredients are listed on the website. It is fairly easy to identify products that are animal related.
Why do you not carry organic products?We do not carry organic products because we have not applied to be approved by the USDA to become a certified organic handler. We feel that the application would be a waste of our time because the vast majority of our customers have not been inspected and approved by the USDA to be certified organic manufacturers and thus cannot legally make the claim that their product is organic.
Do you sell gift certificates?We do offer gift certificates. Just call our office and we can assist you with this.
I want to learn how to make products where do I begin?The best place to begin is Handmade 101. I understand the material can be very overwhelming. Please feel free to call us with any questions! Many new customers like to join our Soapmakers Plus Facebook group and talk with others making products.
Is there a place where I can ask questions about how to make items?You can always call us during our regular office hours.
You can always
email customer service your question and they will follow up with you on the next business day.
I love my hobby. Is it easy to start a business?Sometimes the hardest part of starting a business is gaining the courage to move forward. Have faith in yourself. Check out our
Business Resource Library. Contact us with any of your specific questions. We are here to help you!
Do I need to register my business with the FDA?If the products you produce are regulated by the FDA, it is not required that you register your business with the FDA. They do have a voluntary registration program for businesses. You can read about this on their website.
Do I need to have the FDA test my products?The FDA does not perform product testing.
I make soaps and lotions for kids. Do I need to do the lead testing required in that new law the “Consumer Product Safety Improvement Act”?You do not need to have special lead testing performed on your soaps and lotions. Soaps and lotions are regulated by the FDA and not the CPSC. The FDA does not require lead testing because ingredients for your products have strict guidelines that must be met before you even receive them.
The FDA does require by law that you produce a safe cosmetic (this includes lotions and most soaps).
What is IFRA and why are they so important?IFRA stands for the International Fragrance Association. They are an independent international association with the main purpose of ensuring the safety of fragrance materials. This includes essential oils, fragrance oils and the components of fragrance oils. This is a very important agency because fragrances are considered “proprietary” formulas and it is only through strict self regulation that the public can be assured that proprietary fragrance formulas are safe for consumer as well as the environment.